Cancellation & Refund Policy

Thank you for choosing EYECOM NX. In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and statutory Indian retail standards, this Cancellation and Refund Policy outlines your rights, return conditions, and refund timelines.

1. Order Cancellation Window

You may request cancellation of an order before it has been dispatched from our Mumbai warehouse or within 2 hours of placing your order, whichever occurs earlier.

  • To cancel, message our support team on WhatsApp at +91 99878 31679 with your unique Order ID.
  • Once an order is handed over to our courier partner or marked as Dispatched, cancellation is no longer possible and the standard Return process applies.

2. 7-Day Return & Replacement Policy

We provide a 7-Day Return or Free Replacement window from the date of delivery under the following qualifying conditions:

  • Dead on Arrival (DOA) / Manufacturing Defect: The product is verified as defective upon initial testing.
  • Transit Damage: The physical packaging or hardware component arrived damaged (must be reported within 24 hours of delivery with unboxing photos/video).
  • Incorrect Item Received: The item delivered does not match the product listed on your invoice.

Important Note: Products returned must include the original manufacturer box, serial number barcode tags, anti-static packaging, driver media, and included accessories intact. Hardware incompatibility due to incorrect user selection is not eligible for returns.

3. Inspection & Refund Timelines

Upon receipt of the returned product at our service center, our technicians will conduct a quality inspection within 24-48 business hours.

  • Digital / Pre-paid Orders: Approved refunds are credited directly back to the original payment source within 5 to 7 business days.
  • Cash / UPI on Delivery Orders: Refunds are transferred via direct NEFT/IMPS Bank Transfer or UPI to the customer's verified bank account within 3 to 5 business days.

4. Reverse Shipping & Pickup

For all verified defective, damaged, or mismatched shipments, EYECOM NX arranges complimentary reverse courier pickup at zero cost to the customer. If reverse pickup is unavailable in your regional pin code, we will reimburse standard courier postage upon receipt of the consignment receipt.

Customer Support Helpline

For immediate assistance with returns or refunds, please reach out directly at +91 99878 31679 or chat on WhatsApp.