Privacy Policy
At EYECOM NX (referred to as "we", "us", or "our"), we are deeply committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines our practices regarding data collection, usage, retention, and your statutory rights under the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Data Minimization & Principles
We strictly adhere to the principle of Data Minimization. We collect only the personal information strictly necessary to provide retail computer components, diagnostic repair services, and customer support. We do not engage in unsolicited profiling, nor do we sell, rent, or trade your personal information to any third parties for advertising purposes.
2. Information We Collect
Depending on your interaction with our website and physical store, we may collect the following limited categories of information:
- Order & Billing Details: Name, phone number, email address, and shipping/delivery address when placing a hardware order or requesting a quote.
- Service & Diagnostic Information: Device type, model/brand name, reported hardware issues, and customer notes when booking a repair or on-site installation request.
- Customer Reviews & Feedback: Name, optional rating, and review comments submitted willingly to share product or service feedback.
- Technical Log Data: Non-personally identifiable standard web server log information such as browser type, device type, timestamp, and referring URL to maintain site stability and security.
3. Lawful Basis & Purpose of Processing
We process your personal data under the following lawful grounds:
- Contractual Performance: To process, confirm, and dispatch hardware orders and complete technical repair challans.
- Customer Support & Communication: To send repair status updates, invoice receipts, and respond to technical queries via WhatsApp or phone call.
- Legal & Tax Compliance: To generate valid GST tax invoices and comply with applicable statutory commercial records retention laws in India.
- Legitimate Interests: To maintain site speed, prevent fraudulent activity, and diagnose hardware compatibility issues.
4. Third-Party Integrations & Sub-Processors
We only engage trusted service providers strictly necessary to deliver our services:
- WhatsApp Business: Facilitates real-time communication, quotation approvals, and instant customer support.
- Logistics Partners: Local courier or reverse-pickup partners strictly receive your delivery address and contact phone number for dispatch fulfillment.
- Google Maps Embed: Displayed on our contact page to help you navigate to our physical retail store in Mumbai.
5. Data Retention & Security Measures
Personal data collected for service requests and sales orders is retained only for as long as required to fulfill statutory warranty obligations, tax accounting requirements, and after-sales support. We maintain appropriate administrative, technical, and physical safeguards designed to protect personal data against accidental, unlawful, or unauthorized access, disclosure, or loss.
6. Your Statutory Rights
Under applicable Indian data protection laws, you possess the following rights regarding your personal data:
- Right to Access: You may request a summary of personal data held about you.
- Right to Correction & Updating: You may request correction of inaccurate or incomplete personal information.
- Right to Erasure: You may request deletion of personal information where retention is no longer mandated by applicable tax or commercial law.
- Right to Grievance Redressal: You may register a complaint with our Grievance Officer regarding the handling of your data.
7. Grievance Officer & Statutory Disclosures
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated Grievance Officer are published below: